Shipping policy

Orders received after 12:00 pm EST will not ship until the next BUSINESS Day. Business days do not include weekends and holidays. The ship date is not included towards time in transit.

Saturday delivery for Express shipping is not offered on-line. Please call customer service at 276-632-3932 to determine availability.

We are unable to ship to PO boxes. Please enter a physical address for delivery of your package.

Packages are shipped via Fedex. Cougar Paws, Inc. is not responsible for any delays in packages due to circumstances beyond our control. For example weather delays, missing/incorrect addresses entered on-line, etc...

Check your order status here. https://orders.cougarpaws.com/

*Cougar Paws will not be responsible for packages once FedEx or USPS confirms delivery to the address on file. Please take steps to secure your packages when you are away. If you would like to require a signature for your package, please place in the note section of your order.

Any packages delivered to the proper location will become the customers responsibility.